Refund policy

We have a 2 week refund or replacement policy, which means you have 2 week after receiving your item to request a refund or replacement.

To qualify for a refund or replacement, please provide the following detailed information about the purchased item:
1. Order number
2. The picture or video of opening the package, and the photo or video of opening the package of the item.
Including clear photos, photos of damaged parts.
3. A screenshot of the item after the payment is successful.
Send the above information to the mailbox： takeoffcrystal@qq.com 


You can always contact us for any question at takeoffcrystal@qq.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you and let you know if the refund or replacement was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at takeoffcrystal@qq.com.